The case studies below examine software selection from both a positive and negative angles. They provide a perspective on what successful software purchases can achieve, and also of some of the risks faced by any organization contemplating a major software purchase. Also see the Software failure gallery page.
Positive case studies
What happens when the right processes are followed
Successful enterprise software deployments are not as common as they should be, and deployments where the ROI exceeds expectations are rare. This case study examines how Profil Institute for Clinical Research used Wayferry to select a VoIP call center in the cloud, greatly exceeding the anticipated ROI.
Negative case studies
Cautionary tales: What happens when the wrong processes are followed
Cubic Corporation invested in an ERP system to streamline operations and improve profitability. More than two years later software and implementation costs are over $61 million and climbing. Is this another ERP boondoggle?